The merged entity arising out of the merger of erstwhile Vodafone India Limited & Vodafone Mobile Services Limited with Idea cellular Limited to form the merged entity [“Vodafone Idea Limited”] (hereinafter shall be referred to as "MERGEDCO") is committed to protecting the privacy of personal information of our customers which has been provided to us or collected by us when you use our products and services which are operated under different brands. Our Privacy Statement is designed and developed to understand the privacy and security of customers’ personal information.
Personal Information includes:
Personally Identifiable Information (hereinafter referred to as PII): “Personally Identifiable Information” is information that is about, or can be related to, an identifiable individual. It includes any information that can be linked to an already identified individual or used to directly or indirectly identify an individual. Personal information does not include information that is anonymous, aggregated, or is no longer identifiable to a specific person.
Sensitive Personal Data or Information (hereinafter referred to as SPDI): “Sensitive Personal data or Information” means personal information which is more sensitive in nature viz. financial information such as Bank account or credit card or debit card or other payment instrument details, Biometric details, passwords or authentication information for any of our products or services etc.
For the purposes of this Privacy Statement, sensitive personal data or information has been considered as a part of Personal Information.
This Privacy Statement describes the Personal Information which we may collect and our approach towards handling or dealing with the same. This Privacy Statement is designed to enable you understand:
This Privacy Statement is provided for your information and is not intended to limit or exclude your rights under laws and regulations applicable in India.
MERGEDCO and its authorized Third Parties will collect information pertaining to your identity, demographics, and related evidentiary documentation. For the purposes of this document, a ‘Third Party(ies)’ is a service provider which is associated with MERGEDCO and is involved in handling, managing, storing, processing, protecting and transmitting information on behalf of MERGEDCO This definition also includes all sub-contractors, consultants and/or representatives of the Third party.
The information we collect about you will depend on our products and services you use and/or subscribe to. We may hold information relating to you that you have provided to us on Customer Acquisition/Application form (CAF) or that we may have obtained from another source such as our suppliers or from marketing organizations and credit agencies. We may also collect your personal information when you use our services, websites, and applications or otherwise interact with us during the course of our relationship.
The information we may collect includes, but is not limited to, the following:
The information that we collect from you is held in accordance with applicable laws and regulations in India. It may be used by us for a number of purposes connected with our business operations and functions. We may use this information to contact you regarding matters relevant to the underlying service provided. Further we may use and analyze your personal information for various lawful purposes and enrichment of service experience. If required for business and to provide better services to you, we may acquire your information from our business partners and third parties (during our business association with them), while you are availing their service through us.
The purposes for which your personal information may be used includes, but is not limited to:
We adopt reasonable security practices and procedures, in line with international standard IS/ISO/IEC 27001, to include, technical, operational, managerial and physical security controls in order to protect your personal information from unauthorized access, or disclosure while it is under our control.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system.
We have specialized security teams who constantly review and improve our measures to protect your personal information from unauthorized access, accidental loss, disclosure or destruction.
Our security practices and procedures limit access to personal information on a need to know basis. Further, our employees, to the extent they may have limited access to your personal information on a need to know basis, are bound by MERGEDCO Code of Conduct and confidentiality policies which obligate them to protect the confidentiality of your personal information.
We take steps to ensure that our contracted third parties adopt reasonable level of security practices and procedures to ensure security of personal information. We cannot protect any information that you make available to the general public in any publicly accessible area of our website or any other media.
When we dispose of your personal information, we use reasonable procedures to erase it or render it unreadable
No data transmission over the Internet is completely secure and for reasons outside of our control, security risks may still arise. Any personal information transmitted to us or from our online products or services will therefore be at your own risk. However, we will strive to ensure the security of your information. We observe reasonable security measures to protect your personal information against hacking and virus dissemination. In case of any concerns the privacy officer can be contacted at Nikhil.email@example.com/ +91 9819818979.
We may sometimes use a persistent cookie to record details such as a unique user identity and general registration details on your PC. This helps us recognize you on subsequent visits to this website so that you don't have to re-enter your registration details each time you visit us and allows us to carry out the activities mentioned above.
During the usage of our mobile apps platforms, we may collect and use Device Identifiers (unique random number) called Advertising/Device ID typically assigned by the mobile operating system software. Device Identifiers are typically used to track your device uniquely by the mobile advertisement networks for sending you marketing communications or advertisements.
Using cookies and device identifiers, we may compile information about where you, or others who are using your computer or mobile devices, saw the advertisements and determine which advertisements are clicked. This information allows our advertising partners to deliver targeted advertisements that they believe will be of most interest to you.
MERGEDCO does not have access to or control of the cookies /device identifiers that may be placed and used by third party applications, websites or platforms. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these third party sites. Nonetheless, we seek to protect the integrity of our website/applications.
Most browser technologies (such as Internet Explorer, Chrome, etc.) allow you to choose whether to accept cookies or not – you can either refuse all cookies or you can set your browser to alert you each time that a website tries to set a cookie. Most of the mobile operating systems allow users to reset the Advertising/Device ID by visiting the Ads setting on their mobile devices to ‘limit tracking’ for the purpose of opting out of behaviorally targeted advertisements.
Location Based Services (LBS) Location Based Services (LBS) refer to a broad range of services that utilize the knowledge of the geographical position of a mobile device, in order to provide services based on the location information. It allows our customers to receive services and advertising based on their geographic location. Such services can be provided in response to a customer’s manual input of his or her location information into the mobile device or by using a technology (such as mobile apps leveraging location tracking technology, Cell-site location, etc.) to track the location of the customer automatically. In addition, LBS can also help in law enforcement and emergency services.
We may use location information in all kinds of ways that enhance our customer’s experience. For any specific location based services that may be of use to you and where we may require to share the location details with one of our carefully selected 3rd parties to provide you such services, a specific opt-in will be taken before any such information is shared.
MERGEDCO may at its discretion employ, contract or include third parties external to itself for strategic, tactical and operational purposes. We may disclose and/or transfer your personal information or other information collected (as defined in section 1: Collection of personal information), stored and processed by us to such third parties. Such third parties though external to MERGEDCO ., will always be entities which are covered by contractual agreements. These agreements in turn include MERGEDCO.’s guidelines to the management, treatment and secrecy of personal information. This may also include:
Marketing Agencies: If you have opted to receive marketing material from us, we may also provide your personal or anonymized information to carefully selected third parties who we reasonably believe provide products or services that may be of interest to you and who have been contracted with MERGEDCO. to keep the information confidential, or who are subject to obligations to protect your personal information.
We will never share your Sensitive Personal Data or Information (SPDI) with any Marketing agencies.
For completeness we note that where such contact is via electronic means, our terms and conditions record our agreement with you that the SMS marketing messages we and our selected third parties send need not include an unsubscribe facility.
If you would like to opt-out of receiving marketing materials, please SMS ‘Start on 1909 (toll free) for preference based communication. The options are ‘0’ – Full blocked category. ‘1’ – For banking/financial products / credit cards. ‘2’ – For real estate, ‘3’ – For education, ‘4’ – For health care, ‘5’ – For consumer goods and automobiles, ‘6’ – For communication/Entertainment/ Broadcasting, ‘7’ – For tourism and leisure. Please note that registration or change of preference shall be effective after 7 days from the date of request. Please note that MERGEDCO will still need to send you essential information about your account or changes to your service which will not be restricted by opting for DND. If you want to opt-out of sharing anonymized information with authorized third-party companies, sms “OPTOUT DS” to 12345 from your mobile Data Analytics: We may permit certain authorized third parties to track your usage, and analyze your personal data. Data Analytics is performed in order to better understand our products and services usage, and enhance them by helping us make better decisions. These include, but not limited to:
Other Scenarios: We may transfer personally identifiable information as an asset in connection with a merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control. MERGEDCO. may disclose Contact Information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities.
We strive to keep our records updated with your latest information. To this end, if you see any discrepancy in your personal information or if a part of your personal information changes, we request you to reach out to our customer service at 12345 or 198 and communicate the change(s) for updating our records. You may however need to walk in to any of our stores and follow prescribed procedures to request or update your personal information.
We are committed to safeguarding your personal information collected and handled by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, you may reach us by contacting Nikhil.firstname.lastname@example.org / +91 9819818979